Returns and Refund Policy
We Are Always Here To Help.
We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with.
Located in the U.S. and need to initiate a return? If you are located internationally (outside of the U.S.) and need to return your Luxies, please email our team at email@example.com and we'll be happy to help you.
1. What Is The Return Period?
We will provide a refund on unopened hair extensions within 60 days of the date that you receive your hair extensions.
2. Why Are Cheap Human Hair Extensions Non-Returnable If Opened?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
3. Do I Have To Pay For The Shipping Of My Return?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because Cheap Human Hair will not be responsible for lost returns.
4. May I Return My Cheap Human Hair Extensions Without Contacting You Or Getting An Rma?
In buyer dashboard it's have RMA button, you can throuth there apply.
If you are located in the U.S., you can return to our warehouse directly.
Otherwise, if you are located internationally (outside of the U.S.), you must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from.
5. When Will I Receive My Refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
6. How May I Contact You?
You may contact us by e-mail at firstname.lastname@example.org. The customer Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
7. Will I Be Refunded My Express Shipping Cost?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.